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Process for requesting a return
Need to exchange or return a product? It's quick and easy with Forge Wallet in three simple steps!
You can return your order within 60 days of receipt, and we will ensure that the purchase amount is refunded to your account within five working days of receiving the return shipment.
Follow these steps to initiate a return:
1. To exercise the right to cancel/return, you must notify us (Forge Wallet, info@forge-wallet.com) of your decision to cancel this contract by a clear statement (for example, a letter by mail or e-mail).
2. Send back your order: Send the goods together with the confirmation from Forge Wallet to the address what you got from us. Make sure you include a tracking code in the package. As the sender, you are responsible, and we want to avoid any misunderstandings.
3. Receive the refund in your bank account: Once we have received the package, we will ensure that the purchase price is refunded to your bank account within 5 working days.
We endeavour to make the returns process as smooth and hassle-free as possible for you. If you have any questions or need assistance, please feel free to contact our customer service team. We are here to help you!
Thank you for choosing Forge Wallet. Your satisfaction is our priority!