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Welcome to Forge Wallet's return policy. We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help you.
90-day return period
You have 90 days from the date you received your order to initiate a return. If it has been 90 days since you purchased the item, we regret that we cannot offer you a refund or exchange.
Eligibility for returns
be eligible for a return, your item must be unused, in the same condition as you received it and in its original packaging. Goods that are not in their original condition, are damaged or missing parts for reasons not due to our fault cannot be returned.
Initiating a return
Follow these steps to initiate a return:
1. To exercise the right to cancel/return, you must notify us (Forge Wallet, info@forge-wallet.com) of your decision to cancel this contract by a clear statement (for example, a letter by mail or e-mail).
2. Send back your order: Send the goods together with the confirmation from Forge Wallet to the address what you got from us. Make sure you include a tracking code in the package. As the sender, you are responsible, and we want to avoid any misunderstandings.
3. Receive the refund in your bank account: Once we have received the package, we will ensure that the purchase price is refunded to your bank account within 5 working days.
Exceptions
Certain types of goods cannot be returned, such as perishable goods, personalized items and gift cards.
Refund
Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you whether we approve or reject your refund.
If approved, your refund will be processed and a credit will automatically be made to your credit card or original payment method within a certain number of days.
Contact us
If you have any questions about our returns policy, please feel free to contact us at info@forge-wallet.com We are here to help you and make sure your shopping experience with Forge Wallet is a positive one.
Thank you for choosing Forge Wallet. We appreciate your trust in us!